Frequently Asked Questions
1. Can I personalize an item with a special request?

Have something particular in mind? Contact us before ordering with the product name and your idea. We’ll help you check what’s possible beyond the options shown on the product page.
2. Can I personalize an item for myself?

Absolutely! Your name, a meaningful date, or a favourite memory can make an everyday piece feel extra special. Check the product page to see how you can make it yours.
3. How do I add my personalization?

Choose your item and fill in the personalization fields shown on its product page. Give names, spelling, and dates one final look before adding it to your cart. Need help with a field? Contact us—we’re happy to guide you.
4. Which payment methods can I use?

You’ll see the payment options available to you at checkout. Select the one you prefer and follow the prompts to complete your purchase. If you get stuck, we’re happy to help—please never send us your full card details.
5. How do I place an order?

Choose your preferred options, add any available personalization, and select Add to cart. Review your items, then head to checkout to enter your delivery and payment details. Take a moment to check your personalization and shipping address before placing your order.
7. Where do I enter my discount code?

Enter your code in the discount field at checkout and select Apply. On mobile, you may need to expand the order summary to find it. Check that the discount appears in your total before completing your purchase. If it doesn’t, review the offer’s terms or contact us for help.
6. Can I send my order directly to someone else?

Yes—enter their name and address as the shipping address at checkout, and use your own details for billing. Double-check the delivery address before placing your order. For questions about packaging or gift messages, contact us before purchasing.
8. How can I check shipping costs and delivery timing before I buy?

Enter your address at checkout to see available shipping options and costs before paying. For made-to-order items, allow time for production as well as delivery. Check the product page and Shipping Policy, or contact us before ordering if you have a particular date in mind.
9. What should I do if my payment won’t go through?

Double-check your billing address, card details, and any verification request from your bank. You can also try another payment method offered at checkout. If you’re unsure whether your order went through, check for an order confirmation or contact us before trying again.
10. Can I order several personalized items with different names?

For products that offer name personalization, customize one item and add it to your cart, then repeat for each name. Review each item’s details before checkout so everyone receives the right personalization. If anything looks unclear, we’re happy to help before you order.