Shipping policy

Last updated: September 22, 2026

Auradelle jewelry and message-card gifts are made to order. This care takes a little time before your package begins its journey.

Processing time

Most message-card jewelry orders are prepared in approximately 2–3 business days before shipment. Personalized, engraved, specialty, high-volume, and holiday orders may take longer. Business days do not include weekends or holidays.

Shipping and delivery estimates

Available shipping services and estimated delivery times are shown at checkout when available. Delivery estimates begin after production is complete and are not guaranteed. Carrier delays, weather, customs, peak-season volume, and other events outside our control can affect arrival dates.

When your order ships, tracking information will be sent to the email address provided at checkout. Tracking can take a short time to update after a shipping label is created.

Shipping addresses

Please confirm that your shipping address is complete and accurate before placing your order. If you notice an error, email newhorizon.1532@gmail.com immediately. We cannot guarantee an address change once production or shipment has begun. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

International orders

For orders shipped across a border, the recipient is responsible for any customs duties, import taxes, brokerage fees, or other local charges unless checkout expressly states otherwise. Customs processing can delay delivery.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, shows delivery but you cannot locate the package, or the package arrives damaged, contact us promptly with your order number. We may ask you to check with household members, neighbours, the delivery carrier, or local postal office while we investigate. Claims are reviewed using carrier tracking and order records.

For shipping help, contact newhorizon.1532@gmail.com.