Refund policy

Last updated: October 1, 2026

Every Auradelle piece is prepared especially for your order. Please review the product details, message card, finish, size, and shipping address before purchasing.

Change-of-mind returns

We do not offer refunds or exchanges for a change of mind. Personalized, customized, engraved, and made-to-order items are not refundable for a change of mind. This does not affect any rights you have under applicable consumer law.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or we send you an incorrect item, email newhorizon.1532@gmail.com within 30 days after delivery. Include your order number, a description of the problem, and clear photos of the item and packaging where possible. Please do not send an item back before contacting us.

We will review the issue and provide return instructions if a return is needed. If we confirm that the item is damaged, defective, or incorrect, we will refund the item to your original payment method. If you prefer a replacement and one is available, we can arrange that instead. If we ask you to return such an item, we will cover the return shipping cost. This applies to personalized items as well when they arrive damaged, defective, or incorrect.

Other concerns and eligibility

For any other concern about your order, email newhorizon.1532@gmail.com with your order number and details. We will review your circumstances and tell you whether a return, exchange, or other remedy is available. Please wait for our instructions before sending anything back. We do not promise a refund for items that are not damaged, defective, or incorrect, except where required by applicable law.

Cancellations and order changes

Contact us as soon as possible if you need to cancel an order or change an address, personalization, or product selection. Because orders may enter production quickly, changes or cancellations cannot be guaranteed after production begins.

Refund timing

If a refund is approved, we will issue it to the original payment method within 10 business days after we complete our review and, if a return is required, receive and inspect the returned item. Your bank or card provider may need additional time to post the refund.

For help, contact newhorizon.1532@gmail.com. Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.