Shipping policy
Last updated: October 13, 2026
Auradelle gifts are made to order. Delivery has separate stages: artwork preparation and approval where applicable, production, and carrier transit.
Artwork approval for photo ornaments
For photo ornaments with an emailed preview, we prepare the artwork after receiving a usable photo and complete personalization details. We email the preview for your approval before submitting the design for production. Proof preparation, replacement photos, revisions, and the time spent waiting for your approval are additional to the production time below.
Production time
Production estimates begin once the order is paid and accepted for production. For photo ornaments with a proof, production begins after you approve the preview and the final artwork is submitted. An additional business day may be needed before production begins.
- Message-card jewelry: typically 2–3 business days.
- Graphic jewelry: typically 2–4 business days.
- Engraved jewelry, including custom map dog tag necklaces: typically 3–5 business days.
- Acrylic photo ornaments: typically 3–5 business days after artwork approval.
- Other products: see the product page for the applicable production estimate.
Business days exclude weekends and holidays. Peak-season demand or a quality-control remake can extend production.
Carrier transit after dispatch
After your order is produced and handed to the carrier, standard transit is typically 2–5 days within the United States, 4–8 business days to Canada, or 3–10 business days to other international destinations, where the particular product and destination are eligible. These are carrier estimates, not guaranteed arrival dates. Weather, customs, carrier delays, and peak-season volume may affect delivery. Available shipping services and any charges are shown at checkout before payment.
When your order ships, tracking information will be sent to the email address provided at checkout. Tracking can take a short time to update after a shipping label is created.
Shipping addresses
Please confirm that your shipping address is complete and accurate before placing your order. If you notice an error, email newhorizon.1532@gmail.com immediately. We cannot guarantee an address change once production or shipment has begun. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
International orders
For orders shipped across a border, the recipient is responsible for any customs duties, import taxes, brokerage fees, or other local charges unless checkout expressly states otherwise. Customs processing can delay delivery.
Delayed, lost, or damaged packages
If tracking has not updated for an extended period, shows delivery but you cannot locate the package, or the package arrives damaged, contact us promptly with your order number. We may ask you to check with household members, neighbours, the delivery carrier, or local postal office while we investigate. Claims are reviewed using carrier tracking and order records.
For shipping help, contact newhorizon.1532@gmail.com.